Your company has hired a PES (Professional Employer Service). You are freed to focus on revenue building activities. But when you have a personnel issue, who do you call?
With some PES, it depends on the question you need answered. For a payroll question, you place a message with the payroll personnel. For an account change, your speak with your rep. Thus, you might have to play telephone tag with five persons to get five questions answered.
However, some providers have a team approach. Your are assigned a to a team. When you call with five questions, you get the same service you would expect of your own in house payroll department. That team member obtains the answers to all five questions and reports back to you. Thus, your involvement in human resource management is simplified.
If a business owner seeks a PES provider to free up time necessary for revenue building, his/her choice of a provider should include an understanding of the internal administration of the provider. The provider’s internal structure should support the business owners goals.
Written 12/3/09 Allan Peace, President, Allan Peace & Associates.
Updated 12/10/09
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